Driver Policy

Driver No-Show Policy

If a driver has a trip with confirmed passengers and fails to show up, the following steps will be taken:

• Investigation: An issue is reported to our team to gather more information about the no-show.
• Verification:
  • If the no-show cannot be verified or was reported by mistake, it will be dismissed, and no impact will be made on the driver’s account. Passengers will not receive a refund in this case.
  • If the no-show is verified but the driver was not at fault (e.g., passenger arrived late, or the driver was delayed due to traffic or car troubles), it will be dismissed, and no refund will be issued to passengers.
  • If the no-show is verified and the driver was at fault (e.g., the driver forgot the trip or failed to show up without a valid reason), a full refund will be provided to the passengers, and a no-show review will be added to the driver’s profile.

Note: Repeated no-shows by a driver may result in the suspension of their account to maintain reliability and trust within our community.

Preventing No-Shows

No-shows are serious as they can leave passengers stranded and harm the reputation of our community. Here are steps to help prevent them:

• Plan Ahead: Drivers should allow ample time to plan their trips and ensure they can pick up all passengers on time.
• Advance Cancellation: If a driver is unable to provide a ride, they should cancel their trip well in advance to allow passengers to make alternative arrangements.

By following these guidelines, drivers can contribute to a reliable and positive experience for all users. Thank you for your cooperation.

Driver Cancellation Policy

Introduction

Cancelling a confirmed trip significantly impacts passengers and can harm the integrity of the iCommute community. To maintain our service quality and reputation, we enforce strict cancellation policies for drivers.

How to Cancel a Trip

• Navigate to Trip Settings > Cancel Trip on the iCommute app or website.
• During the cancellation process, you will be prompted to:
  • Provide a reason for the cancellation.
  • Send a message to your passengers explaining the cancellation.

Consequences of Cancelling

• Refunds: Passengers will receive a 100% refund, including the booking fee.
• Profile Impact: A cancellation review will be noted on your driver profile.
• Review Process: Our team will evaluate your cancellation reason to determine if it counts towards your cancellation allowance.

Cancellation Allowance

• You are permitted one cancellation per 6-month period for trips with confirmed passengers.
• Exceeding this allowance may result in permanent suspension of your account if the cancellation is deemed your fault.
• We reserve the right to suspend your account at any time for repeated cancellations that negatively affect the iCommute community.

Preventing Unnecessary Cancellations

• Confirm trips only when certain you can drive on the scheduled day.
• Avoid posting speculative trips, as these could lead to account suspension.
• Accept only those passengers whose timing and locations match your itinerary.

Maintaining Community Trust

We encourage all drivers to consider the broader community impact before cancelling trips. Responsible scheduling and clear communication with passengers can help prevent cancellations and uphold the reliability of the iCommute community.