Passenger Policy

No-Show Policy

If a passenger confirms a trip but fails to show up or arrives after the agreed departure time, they will not receive a refund. The payment for the trip will be transferred to the driver as compensation for the unfilled seat.

Please note that the booking fee is non-refundable in the event of a no-show.

Preventing No-Shows

To avoid no-shows and ensure smooth trips for drivers and other passengers, please follow these guidelines:

• Plan Ahead: Allocate sufficient time to plan your trip and aim to be at the pick-up point at least five minutes before the scheduled departure.
• Advance Cancellation: If you need to cancel your booking, do so in advance according to our passenger cancellation policy to be eligible for a refund.

By adhering to these guidelines, you can help ensure timely departures and a positive experience for everyone involved. Thank you for your cooperation.

Passenger Cancellation Policy

1. Withdrawal or Expiry of Booking Request

You are entitled to a 100% refund, including the booking fee.

2. Cancellation Less Than 24 Hours Before Departure

• You will receive a 50% refund, excluding the booking fee.
• The driver will receive 50% of the seat price as compensation.
• An automatic "late cancellation" note will be added to your profile.
• Note: If the driver cancels the trip after your cancellation, you will receive an additional refund for the remaining 50%, excluding the booking fee.

3. Cancellation More Than 24 Hours Before Departure

You are entitled to a full refund, minus the booking fee.

4. Failure to Show

No refund will be issued. Please refer to our Passenger No-Show Policy below.

5. Driver Cancels Your Trip

You will receive a 100% refund, including the booking fee. For details, please see our Driver Cancellation Policy.

Passenger No-Show Policy

1. Consequences of a No-Show

If you fail to show up for a confirmed trip, you will not receive a refund, and your payment will be given to the driver to compensate for the unfillable seat. The booking fee is non-refundable in the event of a no-show.

2. Preventing No-Shows

To avoid being a no-show, plan your trip carefully and arrive at the pick-up point at least five minutes before the scheduled time. If you need to cancel, do so in advance to be eligible for a refund according to our Passenger Cancellation Policy.